Refund & Cancellation Policy
Is page par payment deductions, duplicate payments, cancellation conditions, service-fee rules, aur refund processing timelines ko detail me explain kiya gaya hai.
1Overview
Yeh Refund Policy batati hai ki kis situation me refund possible ho sakta hai, kis case me cancellation accept ho sakti hai, aur kin cases me payment non-refundable rahegi.
Payment karte hi aap is policy ko accept karte ho.
2Service Fee and Government Fee Difference
Hamari website par do type ki charges ho sakti hain:
- Assisted service fee: hamari handling, submission support, guidance, and operational work ke liye
- Government or third-party fee: official portals, statutory charges, ya external processors ke fees
Government ya third-party fees har case me refundable nahi hoti, kyunki wo directly hamare control me nahi hoti.
3Refund Eligibility Summary
| Situation | Refund Status | Notes |
|---|---|---|
| Payment failed but amount deducted | Eligible | Transaction proof required |
| Duplicate payment by mistake | Eligible | Duplicate amount review ke baad refund ho sakta hai |
| Customer cancellation before service work starts | Usually eligible | Gateway or processing deduction apply ho sakti hai |
| Customer cancellation after work has started | Case-based | Partial refund possible, depending on work completed |
| Application rejected by government authority | Normally not eligible | Service effort already used ho chuka hota hai |
| Wrong information or incomplete documents by user | Not eligible | User-side issue considered |
| Service completed or application already submitted | Normally not eligible | Operational work complete maana ja sakta hai |
4When Refund May Be Approved
- Duplicate payment clearly prove ho jaye
- Payment processor ne amount deduct kiya ho but service order generate na hua ho
- Internal technical issue ki wajah se service start hi na hui ho
- Cancellation timely raise ki gayi ho before meaningful processing
5When Refund Usually Will Not Be Approved
- Application already process ya submit ho chuki ho
- User ne wrong, fake, incomplete, ya misleading information di ho
- User service requirements poori na kare
- Government rejection user eligibility, quota, rule change, ya policy issue ki wajah se ho
- Service work and support already substantially complete ho chuka ho
6Cancellation Policy
Cancellation request service stage ke hisaab se evaluate hoti hai.
- Early cancellation usually better refund eligibility deti hai
- Processing start hone ke baad partial deduction possible hai
- Submission ke baad cancellation generally possible nahi hoti
- Fraudulent, suspicious, ya invalid requests ko hum khud bhi cancel kar sakte hain
7How to Request a Refund
8Refund Processing Timelines
Exact time payment method, bank, processor, aur internal verification par depend karta hai. Typical processing windows:
- UPI / Wallet: 1 to 3 working days
- Net Banking / Debit Card: 3 to 7 working days
- Credit Card: 7 to 10 working days
- Manual bank transfer, if required: 3 to 5 working days after approval
Bank-side delays hamare direct control me nahi hote.
9Documents Required for Refund Review
- Reference number or service order ID
- Payment screenshot or bank statement proof
- Registered mobile number or account details
- Short reason for refund request
10Chargebacks and Payment Disputes
Agar aap bank ya payment provider ke through dispute raise karte ho, to hum transaction records, service logs, aur processing status ke basis par response de sakte hain.
11Dispute Resolution
Agar refund decision par aapko concern ho, to aap hume directly contact kar sakte ho for review. Genuine concerns ko reasonable time me resolve karne ki koshish ki jayegi.
12Policy Updates
Hum is policy ko time to time revise kar sakte hain. Latest version isi page par publish rahegi.